Our Commitment to Privacy and Accessibility

At Port City Medical, we are committed to protecting your privacy and ensuring equal access

to our services for all individuals, including those with disabilities or limited English proficiency (LEP).
We provide free language assistance services and communication aids to ensure everyone has a meaningful opportunity to participate in or benefit from our programs and services.

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If you need assistance, please contact our office or call TDD 711 for help through relay services.

 

Non-Discrimination Policy

As a recipient of federal financial assistance, Port City Medical does not exclude, deny benefits to,

or otherwise discriminate against any person on the basis of race, color, national origin, sex, age,

or disability.

This policy complies with:
- Title VI of the Civil Rights Act of 1964
- Section 504 of the Rehabilitation Act of 1973
- The Age Discrimination Act of 1975
- Section 1557 of the Affordable Care Act

 

Accessibility Statement

All Port City Medical programs, facilities, and activities are accessible to and usable by

individuals with disabilities. Accessibility features include:
- Reserved accessible parking and ramps
- Level access and elevators to all public areas
- Accessible restrooms, offices, and waiting areas
- Free translation and communication assistance services

If you require an interpreter, translation, or other assistance, please inform your

customer service representative.

 

Relay Services

For individuals who are hearing, speech, or vision impaired—or for those with limited English proficiency—Port City Medical utilizes Alabama Relay (711) and equivalent services in Mississippi and Florida, available 24 hours a day at no charge.

 

Information We Collect and Use

To provide our services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources. The type of information we collect varies depending on how you interact with us and may include:
- Contact information (name, address, phone, email)
- Health and insurance information (for billing and verification)
- Communication preferences (including SMS opt-in data)
- Transaction, order, and delivery details

In addition to specific uses outlined below, we may use your information to:
- Communicate with you regarding your care or orders
- Provide or improve our services
- Comply with legal and regulatory obligations
- Enforce applicable terms of service
- Protect the security and rights of our patients, staff, and systems

 

Use and Disclosure of Health Information

Your Protected Health Information (PHI) may be used or disclosed for:
- Treatment – coordinating or providing care, equipment, or supplies.
- Payment – billing insurance and verifying benefits.
- Operations – accreditation, quality assurance, and service improvement.
- Legal Requirements – compliance with laws, subpoenas, or investigations.
- Worker’s Compensation – when required by applicable programs.
- Public Health – reporting to agencies for safety or disease prevention.
- Business Associates – trusted service partners bound by HIPAA confidentiality agreements.
- Data Breach Notification – if required by law, in the event of unauthorized access to PHI.

We will not sell, rent, or use your PHI for marketing purposes without your written consent.

 

Your Rights Under HIPAA

You have the right to:
- Access and obtain a copy of your medical records
- Request corrections to your health information
- Receive a notice describing how your PHI is used
- Decide whether to allow certain disclosures
- Receive an accounting of when and why your data was shared
- File a complaint if you believe your privacy rights were violated

Learn more at www.hhs.gov/ocr/hipaa.

 

SMS / Mobile Privacy

Port City Medical may send you SMS or mobile messages regarding your orders, supplies,

or care coordination only after obtaining your consent. We are committed to safeguarding

our privacy and mobile data:

- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- You may opt out of text messaging at any time by replying STOP to any message.
- Message and data rates may apply depending on your carrier plan.
- We use your mobile number solely to communicate about your medical supplies, delivery,

and support services.

 

Contact Information

If you have any questions, require language or accessibility assistance, or wish to file a privacy or discrimination complaint, please contact:

Privacy Officer
Port City Medical
8053 Airway Park Drive, Mobile, AL 36608
Phone: 251-443-7667
Fax: 251-650-4498
Email: info@portcitymedical.com

You may also file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) at www.hhs.gov/ocr.